Privacy Policy
1. Who we are
BeHumble is a mobile app that helps travellers learn local customs and laws before they go abroad. It is run by ASAK Products and Solutions ("we", "us"), Pune, India. We are responsible for the personal data described here.
Questions about this policy: privacy@behumble.travel.
2. What we collect
| What | Examples | Why |
|---|---|---|
| Account | Email address; your first name if you give it | To sign you in with a one-time code and greet you |
| Your choices | Home country, countries you've lived in, destinations, topics, trip month | To compare customs with what you're used to and show the right content |
| Learning progress | Questions answered, right or wrong, streak, last active date | To save your progress across devices and show your readiness |
| Things you send us | Feedback messages (with app version and phone type); reports about a question, with an optional note; your reason if you delete your account | To answer you and improve or correct content |
| Technical | Sign-in session stored securely on your phone; basic server logs (such as IP address and time) kept by our hosting provider | To keep your account signed in and protect the service from abuse |
We do not collect: your location, contacts, photos, microphone, payment details or advertising ID. We do not use analytics or crash-reporting tools at the moment; if we add them, we will update this policy first.
3. How we use it
- Provide the app: sign-in, quizzes, comparisons, progress and reminders inside the app.
- Answer your feedback and support requests.
- Keep content accurate and safe, including reviewing reports about questions and limiting misuse of reporting.
- Send service emails: sign-in codes and account-deletion confirmations. We do not send marketing emails.
- Meet legal obligations.
If you are in the EU/EEA or UK, our legal bases are: performing our agreement with you (running the app), our legitimate interests (keeping it secure and accurate), and your consent where we ask for it.
4. Who we share it with
We never sell your personal data or share it for advertising. We use a few service providers who process data only on our instructions:
| Provider | What they do | Location |
|---|---|---|
| Supabase | Database and sign-in | EU (Ireland) |
| Resend | Sends sign-in codes and service emails | EU (Ireland), via Amazon Web Services |
| Migadu | Our support email inbox | Switzerland |
| Cloudflare | Hosts this website | Global network |
We may also disclose data if required by law, or to a buyer if the business is sold or merged (you would be told first).
5. International transfers
Your data is stored mainly in the European Union. Where it is processed elsewhere, we rely on our providers' standard safeguards, such as the EU Standard Contractual Clauses.
6. How long we keep it
- While your account exists, we keep your profile and progress.
- When you delete your account (Profile → Delete my account), it is scheduled for permanent deletion after 90 days. We email you to confirm, and again 10 days before. If you sign back in during those 90 days, the deletion is cancelled and nothing is lost.
- After 90 days we permanently delete your account, profile, progress, feedback and reports. We keep only a minimal record that the deletion was requested and completed (email and dates), to show we honoured your request.
- Emails you send to our support address are kept for up to 2 years, then deleted.
7. How we protect it
Data is encrypted in transit; each user can only read their own records (enforced in the database); sign-in uses one-time codes, so we never store a password; and admin access is limited and logged. No system is perfectly secure, but we take reasonable care and will tell you and the authorities about a serious breach as the law requires.
8. Your rights
Depending on where you live (including under India's Digital Personal Data Protection Act 2023, the EU/UK GDPR and California law), you can:
- see the data we hold about you, and get a copy;
- correct it (most of it you can change in the app);
- delete it (in the app, or by emailing us);
- object to or restrict some uses, and withdraw consent;
- name someone to act for you if you can't;
- complain to your data-protection authority.
Email privacy@behumble.travel from the address on your account. We reply within 30 days.
Privacy contact and grievance officer (India): Founder, ASAK Products and Solutions, privacy@behumble.travel.
9. Children
BeHumble is not intended for anyone under 18, and we do not knowingly collect their data. If you believe a child has created an account, contact us and we will delete it.
10. Changes
If we change this policy, we will update the date at the top. For important changes we will tell you in the app or by email before they take effect.
11. Contact
ASAK Products and Solutions
Pune, India
privacy@behumble.travel · support@behumble.travel